We want you to feel confident shopping with Maxlager. That's why we offer a 90-day return period for products that are unused, unopened and in their original sealed packaging with all accessories.
The return period starts on the day you receive your order.
how to return an item
Contact our customer care team with your order number to request a return.
Pack the product carefully and send it to the return address we provide.
Keep your shipping receipt until your return has been processed.
Return address: Please contact our customer care team for the correct return address before shipping your item.
Always include your order number inside the package or clearly on the outside so we can identify your return.
your 90-day return period
You can request a return within 90 days of receiving your order.
Contact us within this period and follow the return instructions provided by our customer care team. Items must be unused, unopened and in their original packaging with all accessories.
return shipping
You are responsible for return shipping when returning an unwanted item. For an approved defect or warranty claim, we provide a return shipping label at no cost.
return conditions
Our 90-day return period includes vacuum cleaners. Products must be unused, unopened and in their original packaging with all accessories.
Sealed products that cannot be returned for health or hygiene reasons are not eligible once the seal has been broken.
defective products
Is something wrong with your product? Contact our customer care team with your order number and a description of the issue so we can help.
If inspection finds no fault, a diagnostic fee and shipping costs may apply. We will confirm any applicable charges with you in advance.
unclaimed packages
If an unclaimed package is returned to us, return shipping and handling charges may apply. Contact our customer care team for assistance.
Leaving a package unclaimed does not replace notifying us that you wish to return your order.
